Privacy Policy
Effective Date: November 2, 2o24
Diamond Logistics (“we,” “us,” or “our”) is committed to protecting the privacy of our customers, employees, and partners. This Privacy Policy explains how we collect, use, and protect personal information in connection with SMS communications provided by Diamond Logistics through the RingCentral platform.
1. Information We Collect
We may collect the following types of information to facilitate SMS communications:
- Personal Identifiable Information (PII): This may include email, names, phone numbers, addresses, company and other identifiers needed for communication.
- Transactional Information: Details related to logistics transactions, including delivery schedules, location updates, and job status.
2. How We Use Collected Information
We use collected information to:
- Provide and manage communication services, including SMS notifications and alerts regarding logistics updates.
- Improve our services and enhance customer experience.
- Comply with regulatory requirements and protect the safety and security of our services and users.
3. SMS Messaging
We use RingCentral’s SMS platform to send and receive text messages to communicate important information about your logistics needs. By providing your phone number and consenting to receive SMS communications, you agree to receive text messages from Diamond Logistics related to our services.
Please Note: Standard messaging and data rates may apply depending on your mobile carrier and service plan.
4. Data Sharing and Disclosure
We do not sell or lease your personal information to third parties. However, we may share information with trusted third-party vendors, including RingCentral, for the purpose of delivering SMS services. RingCentral operates under strict privacy and data protection agreements to ensure your information is handled securely.
SMS opt-in consent or phone numbers used for SMS purposes will NOT be shared with third parties or affiliates for marketing purposes.
We may also disclose your information when required to comply with legal obligations, enforce our terms, or protect the rights, property, or safety of Diamond Logistics or others.
5. Data Security
We implement industry-standard security measures to protect your data from unauthorized access, alteration, or destruction. All communications through RingCentral are encrypted, and we take steps to ensure RingCentral complies with relevant data protection standards.
6. Retention of Data
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, and resolve disputes. When your data is no longer needed, we will securely delete or anonymize it.
7. Your Rights
Depending on your location and applicable laws, you may have rights regarding your personal information, such as the right to access, correct, delete, or restrict its processing. If you would like to exercise these rights, please contact us at admin@diamondlogistics.net or irfan.m@diamondlogistics.net.
8. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated policy on our website, and any significant changes will be communicated to you directly if necessary.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Diamond Logistics
9409 US Hwy 19
Suite 463 Port Richey FL, 34668