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Diamond Logistics | Privacy Policy
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Privacy Policy

Effective Date: November 2, 2o24
Diamond Logistics (“we,” “us,” or “our”) is committed to protecting the privacy of our customers, employees, and partners. This Privacy Policy explains how we collect, use, and protect personal information in connection with SMS communications provided by Diamond Logistics through the RingCentral platform.

1. Information We Collect

We may collect the following types of information to facilitate SMS communications:

  • Personal Identifiable Information (PII): This may include email, names, phone numbers, addresses, company and other identifiers needed for communication.
  • Transactional Information: Details related to logistics transactions, including delivery schedules, location updates, and job status.

2. How We Use Collected Information

  • Provide and manage communication services, including SMS notifications and alerts regarding logistics updates.
  • Improve our services and enhance customer experience.
  • Comply with regulatory requirements and protect the safety and security of our services and users.

3. SMS TERMS AND CONDITIONS

Welcome to DIAMOND LOGISTICS. By opting in to receive SMS communications from us, you agree to these Terms of Service. Please read them carefully.

1 – Consent for SMS Communication:

By providing your phone number and opting in to receive SMS communications, you consent to receive text messages from DIAMOND LOGISTICS. This includes but is not limited to the types of communications described below.
Information obtained as part of the SMS consent process will be used solely for the purposes outlined in this document and will not be shared with third parties.  SMS Opt-In consent and the phone numbers we collect for the purpose of SMS will not be shared with third parties or affiliates in any circumstance.

2 – Types of SMS Communications:

We may send SMS communications in the following contexts:

 Customers and Guests

  • Order updates (e.g., order confirmations, shipment tracking, delivery notifications).
  • Notifications about account activity or relevant services.
  • Promotional messages, if separately consented to by the user.

3 – Standard Messaging Disclosures:

  • Message Frequency: The number of messages you receive will depend on your engagement with our services and interactions. Messaging frequency may vary.
  • Message and Data Rates: Standard message and data rates may apply based on your mobile carrier and plan. Message and data rates may apply.
  • Opt in: By providing your phone number and checking the checkbox you are providing us consent and opting into our text messages.
  • Opt-Out: You may opt out of receiving SMS communications at any time by texting “STOP”. Once you opt out, you will no longer receive SMS messages from us.
  • Help Support: For assistance, text “HELP” or visit https://diamondlogisticsusa.com
  • Check our Privacy policy here  https://diamondlogisticsusa.com/privacy-policy/ and Terms of Service  https://diamondlogisticsusa.com/privacy-policy/

4. Data Sharing and Disclosure

We do not sell or lease your personal information to third parties. However, we may share information with trusted third-party vendors, including RingCentral, for the purpose of delivering SMS services. RingCentral operates under strict privacy and data protection agreements to ensure your information is handled securely.
SMS opt-in consent or phone numbers used for SMS purposes will NOT be shared with third parties or affiliates for marketing purposes.
We may also disclose your information when required to comply with legal obligations, enforce our terms, or protect the rights, property, or safety of Diamond Logistics or others.

5. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, alteration, or destruction. All communications through RingCentral are encrypted, and we take steps to ensure RingCentral complies with relevant data protection standards.

6. Retention of Data

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, and resolve disputes. When your data is no longer needed, we will securely delete or anonymize it.

7. Your Rights

Depending on your location and applicable laws, you may have rights regarding your personal information, such as the right to access, correct, delete, or restrict its processing. If you would like to exercise these rights, please contact us at admin@diamondlogistics.net or irfan.m@diamondlogistics.net.

8. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated policy on our website, and any significant changes will be communicated to you directly if necessary.

9. Terms and conditions of Service for SMS Communications

  • Consent for SMS Communication

*Information obtained as part of the SMS consent process will not be shared with third parties.

  • Types of SMS Communications
  • If you have consented to receive text messages from [Business Name], you may receive text messages related to [customer must provide example of messages being sent]
  • Below are examples:
  • Customers and Guests: Updates regarding your orders, deliveries, or other relevant information.
  • Job Applicants: Information about your application status, onboarding materials, or other employment-related updates.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:
Diamond Logistics9409 US Hwy 19Suite 463 Port Richey FL, 34668

admin@diamondlogistics.net
727-326-5073